SHIPPING POLICY

Shipping Policy
Last updated: 2026

Thank you for shopping with Vetra Living.

We aim to deliver all orders in a timely and secure manner.

Processing Time
All orders are processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing may take up to 5 business days.

Shipping Time
Estimated delivery time depends on destination:

United States: 7–15 business days
Canada: 7–15 business days
Europe: 7–18 business days
Australia & New Zealand: 8–18 business days
Other regions: 10–25 business days

Please note that these are estimated delivery times only. Actual delivery may vary due to customs clearance, local postal delays, or high shipping demand periods.

Shipping Methods
We cooperate with reliable international logistics providers and standard postal carriers to ensure safe delivery of all jewelry items including bracelets, necklaces, earrings, and gemstone accessories.

Order Tracking
Once your order has been shipped, you will receive a tracking number via email at support@vetraliving.store. Tracking updates may take 24–72 hours to appear.

Customs & Import Duties
International orders may be subject to customs duties or taxes depending on the destination country. These charges are the responsibility of the customer.

Lost or Delayed Packages
If your order has not arrived within the estimated delivery time, please contact us at support@vetraliving.store. We will assist you in tracking your package.

Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with photos of the product and packaging.

Contact Us
If you have any questions regarding shipping, please contact:
support@vetraliving.store