Return Policy
At Vetraliving, customer satisfaction is at the heart of everything we do. We take pride in creating jewelry inspired by nature, featuring natural gemstones, freshwater pearls and handcrafted details. If for any reason you are not completely satisfied with your purchase, we are here to help. This Return Policy explains our return procedures, eligibility requirements, refund process and other important information regarding returns and exchanges.
Our Commitment To Your Satisfaction
We believe jewelry is more than an accessory — it is a personal expression of style, emotion and individuality. Every bracelet, necklace and pair of earrings at Vetraliving is carefully crafted and inspected before shipment to ensure exceptional quality.
If your purchase does not meet your expectations, we offer a straightforward return process designed to provide peace of mind and a positive shopping experience.
Please review the guidelines below before initiating a return request. Our support team is always happy to assist you throughout the process.
Return Window
Customers may request a return within 30 days after receiving their order. Returned items must be unused, unworn and in their original condition with all packaging and accessories included.
Return Eligibility
Accepted Returns
Items that are unused, unworn and returned in original packaging within the return period are generally eligible for a refund or exchange.
Non-Returnable Items
Customized items, final sale products, gift cards or products damaged due to misuse may not be eligible for return unless required by applicable law.
Damaged Orders
If your order arrives damaged or incorrect, please contact us promptly with photos so our team can assist you as quickly as possible.
How To Return An Item
Returning your order is simple. Follow the steps below and our customer support team will guide you through the process.
Contact Us
Send an email to our customer service team with your order number and reason for the return request.
Receive Instructions
Our team will review your request and provide return instructions and shipping details if your return is approved.
Ship The Item
Package the item securely and send it back according to the provided instructions.
Refund Processed
Once your return is received and inspected, eligible refunds will be issued to your original payment method.
Refund Information
Refunds are generally processed after returned items are received and inspected by our team. Processing times may vary depending on your payment provider or financial institution.
Original shipping fees are generally non-refundable unless the return is caused by an error on our part or where required by law.
If a refund is approved, you will receive confirmation via email. Depending on your payment provider, it may take several business days for the funds to appear in your account.
Frequently Asked Questions
Can I exchange an item?
Yes. Exchanges may be available depending on product availability and the condition of the returned item.
Who pays return shipping costs?
Customers are generally responsible for return shipping costs unless the return is due to a defective or incorrect product.
How long does the refund take?
Refunds are typically processed within several business days after the returned item is inspected and approved.
What if my jewelry arrives damaged?
Please contact us immediately with photos of the damaged item and packaging so we can investigate and provide a suitable solution.