FAQ
Frequently Asked Questions
Welcome to Vetraliving FAQ. Here you will find answers to the most common questions about ordering, shipping, payments, returns, jewelry materials, care instructions, and wholesale cooperation. We have compiled this guide to help you shop with confidence and clarity.
Quick Navigation
Orders & Payment Shipping Returns & Refunds Products & Materials Jewelry Care Wholesale Account & SupportOrders & Payment
How do I place an order?
Simply select your desired jewelry, add it to the cart, and proceed to checkout. Once payment is completed, you will receive an order confirmation email.
Can I modify or cancel my order after placing it?
You may request changes or cancellation within a short time after placing your order. Once the order has been processed or shipped, modifications may not be possible.
What payment methods do you accept?
We accept secure credit/debit card payments and other supported online payment methods available at checkout.
Why was my payment declined?
Payment may be declined due to bank restrictions, incorrect billing information, or security verification failures. Please contact your bank or try another payment method.
Shipping
Do you ship internationally?
Yes, Vetraliving ships worldwide to most countries with trusted logistics partners.
How long does shipping take?
Processing takes 1–5 business days. Standard shipping usually takes 7–15 business days depending on destination.
How can I track my order?
Once shipped, you will receive a tracking number via email to monitor your order status.
Why is my order delayed?
Delays may occur due to customs inspection, holidays, or courier logistics. We appreciate your patience.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery if items are unused, unworn, and in original packaging.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
How long does a refund take?
Refunds are typically processed within a few business days after inspection and approval.
What if I received a damaged item?
Please contact us immediately with photos of the item and packaging so we can resolve the issue quickly.
Products & Materials
Are your gemstones natural?
Yes, we use natural gemstones such as quartz, amethyst, lapis lazuli, tiger eye, and more.
Why do stones look slightly different?
Natural stones vary in color, texture, and shape, making each piece unique.
Is your jewelry real silver?
Many pieces include sterling silver components depending on the design collection.
Do you offer custom designs?
Custom requests may be available depending on order volume and design complexity.
Jewelry Care
How should I store my jewelry?
Store in a dry place, preferably in a soft pouch or jewelry box to avoid scratches.
Can I wear jewelry in water?
We recommend removing jewelry before showering, swimming, or exercising.
How do I clean my jewelry?
Use a soft dry cloth to gently clean and polish your jewelry.
Will silver tarnish over time?
Sterling silver may naturally oxidize; regular cleaning helps maintain shine.
Wholesale
Do you offer wholesale pricing?
Yes, we support boutiques and retailers with wholesale partnerships.
What is the minimum order quantity?
MOQ varies depending on product category and order type.
Can I request a catalog?
Yes, wholesale catalogs are available upon request via email.
Do you support long-term partnerships?
We welcome long-term collaboration with global retail partners.
Support
How can I contact customer support?
You can contact us via email at support@vetraliving.store.
Do I need an account to order?
No, guest checkout is supported.
Where can I get updates about my order?
Order updates are sent via email notifications.
What if I don’t receive emails?
Please check spam folder or contact our support team for assistance.
Still Have Questions?
Our support team is always here to help you with orders, shipping, returns, or product inquiries. We aim to respond quickly and ensure a smooth shopping experience for every customer.
Contact Support