What to Know
Are your gemstones real and natural?
Yes. We use natural gemstones such as quartz, amethyst, tiger eye, lapis lazuli, and other mineral-based stones. Each stone has its own natural texture and variation.
Why does each piece look slightly different?
Because all stones and pearls are natural materials, no two pieces are exactly the same. This uniqueness is part of the design philosophy of Vetraliving.
Is your jewelry handmade?
Yes. Most of our jewelry is handcrafted in small batches. Each piece is assembled manually to ensure quality and detail consistency.
Will the silver parts tarnish over time?
Sterling silver may naturally oxidize over time when exposed to air and moisture. We recommend storing it in a dry place and cleaning it gently with a soft cloth.
How long does shipping take?
Orders are usually processed within 1–5 business days. Shipping time typically ranges from 7–15 business days depending on the destination.
Can I return or exchange my order?
Yes. We accept returns within 30 days after delivery as long as the product is unused and in original condition. Please contact support before returning.
Do you offer wholesale or bulk orders?
Yes. We support wholesale cooperation for boutiques and retailers. You can contact us via email for pricing and catalog details.
How can I stay updated on new arrivals?
Avoid contact with water, perfume, and chemicals. Remove jewelry before sleeping or exercising. Store it separately in a dry box to maintain its condition.